Refund Policy | Customer Satisfaction Guaranteed

General Refund Policy

Our services are tailored to meet the specific needs of each client. As such, we do not generally offer refunds once work has commenced. However, we are committed to addressing any concerns and resolving issues to your satisfaction.

Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Cancellations Before Work Begins If you cancel the service before any work has started, you may be eligible for a full refund.
• Failure to Deliver ServicesIf we are unable to deliver the agreed-upon services due to our fault, a full or partial refund may be issued based on the work completed.
• Dissatisfaction with ServiceIf you are not satisfied with the delivered service, please contact us within 14 days of delivery. We will review your concerns and may offer revisions or a partial refund at our discretion.

Non-Refundable Services

The following services are non-refundable:

• Customized website designs or developments once approved by the client.
• Marketing campaigns already executed (e.g., ad spend, content creation, or distribution).
• Third-party fees incurred on your behalf (e.g., domain registration, hosting services, or advertising costs).

Requesting a Refund

To request a refund:

• Contact us at reachus@digiunified.com with your order details.
• Provide a detailed explanation of your concerns.
• Allow us up to 7 business days to review your request and respond.

Refund Processing

• Approved refunds will be processed within 10 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Any transaction fees incurred during the payment process may be deducted from the refund amount.